Managed Service Admin

We are seeking a skilled and proactive Managed Service Administrator to join our dynamic team. As a Managed Service Administrator, you will be responsible for processing, overseeing, and maintaining our managed services offerings. You will collaborate with cross-functional teams, manage client relationships, and ensure the smooth delivery of services to meet or exceed client expectations.

Essential Functions:

  • Process new managed services sales in our company ERP system
  • Turn over new orders and engage the operations departments as needed
  • Ensure consistency and accuracy on all new sales quotes and orders
  • Perform managed services material purchasing in most cases
  • Monitor and ensure managed services are delivered by the operations team
  • Track all active managed service agreements
  • Maintain lead sheets for sales staff to follow up on expiring agreements
  • Work with project teams to produce new facility lead sheets for sales staff
  • Handles majority of box sales
  • Maintains client contact information
  • Communication with managed services key partners and vendors
  • Performs other related duties as required and assigned.

Education & Experience:

  • High School diploma or equivalent
  • Service or managed services experience
  • Any appropriate combination of education and experience as determined by management.

Additional Skills and Abilities:

  • Excellent written and verbal communication skills.
  • Must be responsible, self-motivated, self-starter, personable and well-organized.
  • Superior customer service skills to deal with both internal and external customers.
  • Strong interpersonal skills and ability to work with diverse groups.
  • Proficiency in the use of personal computers including such programs as MS Word, Excel, and Outlook.


  • Competitive salary
  • Health and dental insurance
  • Retirement savings plan
  • Professional development opportunities
  • Dynamic and collaborative work environment

Interested in joining the Fairchild team? Apply now!